QLD 07 3271 5888 WA 08 6146 4000

Privacy Policy

Privacy Statement for The Drake Group ABN: 91 009 761 031

At The Drake Group, we are committed to safeguarding the privacy and security of our customers’ personal information. This Privacy Statement outlines how we collect, use, disclose, and protect the personal information we gather while conducting business transactions in Australia, through our online presence, B2C and B2B business interactions.

  1. Collection of Personal Information:
    We collect personal information that is necessary for the purposes of providing products and services to our customers. This information may include, but is not limited to, names, contact details, billing information, and transaction history. We collect this information through various means, including our website, customer enquiries, and interactions with our physical locations.
  2. Use of Personal Information:
    The personal information collected is used for the following purposes:

    • Processing and fulfilling orders and transactions.
    • Providing customer support and responding to enquiries.
    • Sending important notifications, such as order updates and account information.
    • Improving our products and services.
    • Meeting legal obligations.
  3. Disclosure of Personal Information:
    We may disclose personal information to third parties under the following circumstances:

    • Service Providers: We may share information with third-party service providers who assist us in delivering products, services, and support to our customers.
    • Legal Compliance: We may disclose personal information to comply with legal requirements, such as subpoenas, court orders, and government regulations.
    • Business Transfers: In the event of a merger, acquisition, or sale of assets, personal information may be transferred to the acquiring entity.
  4. Security of Personal Information:
    We implement reasonable security measures to protect personal information from unauthorised access, disclosure, alteration, or destruction. These measures include encryption, access controls, and regular security assessments.
  5. Your Choices:
    Customers have the right to access, correct, or delete their personal information. You can update your personal information by contacting us via email.
  6. Marketing Communications:
    We may use your contact details to send you marketing communications about our products, services, promotions, and events. You can opt out of these communications at any time by using the provided opt-out mechanisms.
  7. Cookies and Tracking Technologies:
    Our website may use cookies and similar technologies to enhance your browsing experience and collect information about your interactions with our site. You can manage your preferences for these technologies through your browser settings.
  8. Changes to this Privacy Statement:
    We may update this Privacy Statement to reflect changes in our practices or legal requirements. We will notify you of any material changes through our website or other communication channels.
  9. Contact Us:
    If you have any questions, concerns, or requests related to your personal information or this Privacy Statement, please contact our Privacy Officer at

By continuing to use our products and services, you acknowledge that you have read and understood this Privacy Statement and consent to the collection, use, and disclosure of your personal information as described herein.

Effective Date: 23/08/2023
Last Updated: 23/08/2023

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